Alifa Fragrances – Return & Refund Policy
1. Returns:
Returns are accepted only if:
You receive the wrong product.
The product arrives damaged, leaking, or defective.
The item is missing from your order.
2. Return Request:
Contact us within 48 hours of receiving your order.
Please provide:
Order number.
Clear photos of the product.
An unboxing video recorded from the moment the parcel is opened (required for claims involving damage, leakage, or missing items). This has become a common practice among Pakistani fragrance sellers. �
ASHEES +1
3. Products Not Eligible for Return:
Opened or used perfumes.
Products returned because the fragrance was not personally liked.
Products damaged due to customer misuse.
Sale or clearance items.
4. Refunds:
If your claim is approved, you may choose:
A full refund, or
A replacement product.
Refunds will be processed within 5–7 business days after the returned item is received and inspected.
5. Exchange:
If we send the wrong item, we will exchange it at no additional cost.
If the item is damaged during shipping, we will send a replacement after verification.
6. Shipping Charges
If the mistake is ours, Alifa Fragrances will bear all shipping costs.
If a return is requested for any reason not covered by this policy, shipping charges are the customer's responsibility.